1. Digital Goods Are Final

All products sold on NexCreditz are digital goods. Once the in-game currency, items, or services are successfully delivered to the correct Player ID, the order is considered completed and cannot be cancelled, reversed, or refunded.

2. When Refunds Apply

A refund may be issued only under the following conditions:

Payment was successfully deducted but the top-up was not delivered
The Player ID and Server ID were entered correctly, but the recharge failed due to system/technical errors
The order could not be completed due to technical or provider issues

All refund requests are subject to verification and approval.

3. No Refund Will Be Issued If

            Wrong Player ID or Server ID was entered by the customer
The customer changed their mind after completing payment
The order was successfully delivered to the provided Player ID
Customer failed to follow payment instructions properly
Customer refreshed, closed, or left the website during payment

        

Please always double-check your Player ID and Server ID before making payment.

4. Refund Processing Time

Original payment method: 1–7 business days
Wallet refund: Instant after approval

5. Processing Fee Deduction

A 2% processing fee will be deducted from the refund amount to cover payment gateway charges and administrative costs.

Example: If you paid ₹100, you will receive ₹98 after the 2% deduction.

6. Refund Request & Support

To request a refund, please provide:

Website Username
Payment screenshot & Transaction ID
Payment amount, date, and time
Description of the problem